MailMeter Insight - email reporting
Email content is important — contracts, agreements, deals, pricing, etc.
MailMeter Insight is a powerful reporting solution for managers to use to see the email sent and received by their staff. Over 40 standard reports give insight to all activities with customers, prospects, coworkers, negotiations, problems, harassment, inappropriate behavior, intellectual property misuse, and more.
MailMeter Insight email reports (overall or by department) include:
- Top Senders and Receivers - Internal and External — Who in customer support is doing the best job?
- Individual User summaries - every recipent, subject, attachment — perfect for new employee monitoring or looking back in time for terminations.
- Conversations — who emails the most to each other?
- Attachments — confidential, trade secret, vacation pictures, viruses, etc.
- Top Domains — customers or personal business?
- Mailbox analysis — who is not reading their email? Has too big of a mailbox?
Gain Insight into Email
MailMeter Insight gives you a better tool to manage your staff. All email activity is at your fingertips. Travelling and being able to see all communication with a customer is powerful.
Have concerns about an employees communication skills? Easy to review their emails and suggest improvements.
It's perfect for keeping track of new employees. Review their emails daily for a few weeks to make sure they understand their work and aren't making mistakes.
Working or?
Who knows what your staff is doing when working at their PC? You can easily see their email activity levels and match that against others in a group or even manage response time to emails that arrive to meet your service levels.
MailMeter Insight in action
Here's an example of a customer service team:
From initial appearances it seems like the top two people are doing the most work. With MailMeter Insight we just click into the user to drill in and see more.
Now it's obvious this employee is spending more time reading Google Alerts than working with customers.
Evidence for termination or for employee reviews
Since most email happens out of management's view having the capability to see the detail will make all the difference in reasons for termination and avoiding legal actions.
Helping an employee avoid issues of inappropriate activity - such as forwarding jokes or other items that could be considered harassment makes a better workplace.
How MailMeter Insight Works
MailMeter Insight is a browser based application that a user logs into (or is automatically logged in using Active Directory). The MailMeter Administrator grants access to Insight, selects which departments can be viewed by a manager, allows full message display, and schedules reports to be automatically be emailed to managers.
Authorized managers can view any report and drill in to the entire message and attachments.
Personal Insight Reports
Administrators can select to have the Overall Summary report automatically sent to all individuals in a department. Each user can see their own activity and know that their manager is seeing the same information — useful for seelf-management.
Pricing
MailMeter Insight permanent licensing is priced per active mailbox.
Annual Maintenance Fee: includes technical support
(email - live chat - phone), updates, upgrades, and fixes.
Remote Installation Assistance: WebEx session by our technical support team
- Validate completion of the pre-requisites including permissions and database connectivity
- Installation of MailMeter Insight - assist you with wizards
- Demonstrate Insight reports and set up of security and automated reports
MailMeter Insight Resources
View a 3 minute MailMeter Insight demonstration.
MailMeter Insight Datasheet
